Terms of service

1. About WAHATY

WAHATY is an online general store offering products across a range of categories through wahaty.com.

Products, availability, prices and services may be updated from time to time. These Terms apply to all visitors, customers and users of the website.

2. Eligibility to use the website

By using the website, you confirm that:

You have the legal capacity to enter into a binding agreement.
You are using the website for lawful personal or household purposes.
The information you provide is complete, accurate and current.
You are authorised to use the payment method submitted with an order.
You will not use the website for fraudulent, abusive or unlawful activities.

Customers under the legal age required to enter into a contract should use the website only with the involvement and permission of a parent or legal guardian.

3. Account registration

Some website features may allow or require you to create a customer account.

You are responsible for:

Providing accurate account information.
Keeping your login details confidential.
Preventing unauthorised access to your account.
Informing us promptly if you believe your account has been compromised.
Ensuring that activities performed through your account are authorised.

We may suspend or close an account where we reasonably suspect fraud, misuse, unauthorised access or a violation of these Terms.

Creating multiple accounts to misuse discounts, promotions, referral benefits or ordering limits is prohibited.

4. Product information

We aim to present product descriptions, specifications, colours, dimensions, photographs and other information as accurately as reasonably possible.

However:

Screen settings may cause colours to appear differently.
Packaging may be updated by the manufacturer.
Minor product details may differ from photographs.
Measurements may have reasonable manufacturing variations.
Product images may include decorative items that are not included with the purchase.
Product features may be updated by suppliers or manufacturers.

Customers should review the full product page before placing an order.

Where an important product detail has been displayed incorrectly, we may contact you before fulfilment or cancel and refund the affected item.

5. Product availability

All products are subject to availability.

Adding a product to your cart does not reserve it. A product may become unavailable before payment or fulfilment is completed.

We may:

Limit the quantity available per customer or order.
Discontinue a product without notice.
Replace product photographs or descriptions.
Refuse unusually large or suspicious orders.
Cancel an unavailable item and refund the amount paid for it.

Where part of an order is unavailable, we may fulfil the available items and refund the unavailable item, unless you request otherwise before dispatch.

6. Prices and currency

Unless clearly stated otherwise:

Prices are displayed in Saudi Riyals (SAR).
Applicable VAT is included where required.
Delivery charges and additional service fees are shown before the order is completed.
Prices may change without prior notice.
A price change will not normally affect an order that we have already accepted.

Promotional prices apply only during the stated promotion period and while stock lasts.

7. Pricing and listing errors

We make reasonable efforts to ensure prices and product information are correct. Occasionally, a technical, typographical or system error may occur.

When an obvious pricing or listing error affects an order, we may:

Contact you for confirmation at the correct price.
Cancel the affected item.
Cancel the entire order when necessary.
Issue a full refund for any cancelled prepaid amount.

We will not intentionally fulfil an order at a clearly incorrect price caused by an obvious error.

8. Placing an order

Submitting an order is an offer to purchase the selected products under these Terms.

After submission, you may receive an automated confirmation. This confirms that we received the order but does not necessarily mean that the order has been accepted.

An order is normally accepted when:

Payment has been approved or the selected payment method has been verified.
Product availability has been confirmed.
Fraud and order-verification checks have been completed.
The order enters fulfilment or is dispatched.

We may request additional information to verify an order before accepting it.

9. Right to refuse or cancel orders

We reserve the right to refuse, limit or cancel an order where reasonably necessary, including when:

A product is unavailable.
The payment is declined or cannot be verified.
Customer or delivery information is incomplete.
We identify a pricing, stock or product-information error.
The order appears fraudulent, unauthorised or suspicious.
The customer has repeatedly refused or failed to receive previous orders.
A promotional code has been misused.
The order is placed for unauthorised resale.
Delivery cannot reasonably be completed.
Fulfilling the order would violate applicable law.

Where we cancel a prepaid order, the amount collected for the cancelled products will be refunded.

10. Payment methods

Available payment methods are displayed during checkout and may include cards, digital wallets, buy-now-pay-later services or Cash on Delivery.

Payment options may vary depending on:

Order value.
Delivery location.
Product type.
Customer account history.
Payment-provider eligibility.
Fraud-prevention requirements.

You confirm that you are authorised to use the payment method submitted with the order.

We may use third-party payment providers to process transactions securely. Their separate terms, approval processes and privacy practices may apply.

11. Cash on Delivery

Cash on Delivery may be available for eligible orders and locations.

Where offered:

The full amount must be paid when the order is delivered.
The customer should ensure someone is available to receive and pay for the order.
Additional Cash on Delivery charges may be displayed at checkout.
Repeated refusal or failure to receive orders may result in Cash on Delivery being restricted for future purchases.
We may contact the customer by email for order verification.

Cash on Delivery availability is not guaranteed for every order.

12. Buy-now-pay-later services

Purchases made through Tamara, Tabby or another instalment provider are subject to the provider’s eligibility checks and separate terms.

WAHATY does not control:

Whether an application is approved.
Instalment schedules.
Late-payment charges.
Account restrictions imposed by the provider.
The time required for the provider to reflect a refund.

Refunds for these orders will generally be sent through the original payment provider.

13. Promotional codes and offers

Promotional codes:

Must be entered before checkout is completed.
Apply only to eligible products and orders.
Cannot normally be exchanged for cash.
Cannot be used after expiry.
May be restricted to one use per customer.
May not be combined unless expressly stated.
May exclude delivery charges, gift cards or selected products.
May be cancelled where used fraudulently or contrary to the promotion terms.

We may modify or withdraw a promotion before an order is accepted where reasonably necessary.

Orders already accepted will be handled according to the promotion valid when the order was placed, unless misuse or an obvious error occurred.

14. Delivery

Delivery estimates are provided in good faith and may vary based on:

Customer location.
Product availability.
Courier capacity.
Public holidays.
Weather or transport disruption.
Address accuracy.
Events outside our reasonable control.

An estimated delivery date is not a guaranteed appointment unless expressly confirmed otherwise.

The customer is responsible for providing a complete and accurate delivery address, including any necessary building, district, unit and contact details required for delivery.

15. Delivery attempts and undeliverable orders

When delivery cannot be completed because:

The address is incorrect or incomplete.
The customer cannot be reached.
Nobody is available to receive the order.
The customer refuses delivery without a valid product-related reason.
Access to the delivery location is unavailable.

The order may be returned to us or the fulfilment provider.

Where permitted, reasonable delivery, return or redelivery costs may be charged or deducted from a refund.

These charges will not apply when delivery failed because of an error attributable to WAHATY or the product arrived damaged, defective or incorrect.

16. Inspection after delivery

Please inspect your order as soon as reasonably possible after delivery.

A product is missing.
You received the wrong product.
The parcel or product arrived damaged.
The product appears defective.
The quantity is incorrect.

You may be asked to provide your order number and clear photographs or video showing the issue.

17. Returns, exchanges and refunds

Returns, exchanges, damaged products and refunds are governed by our separate Return and Refund Policy, which forms part of these Terms.

By placing an order, you agree to review and follow that policy.

Nothing in these Terms is intended to exclude a consumer right that cannot legally be excluded under applicable Saudi Arabian law.

18. Product warranties

Some products may include a manufacturer or distributor warranty.

Warranty coverage may depend on:

The product category.
The manufacturer’s terms.
Proper use and installation.
Availability of authorised service centres.
Presentation of an invoice or order confirmation.
Product serial numbers or warranty cards.

Unless expressly stated, WAHATY does not provide an additional warranty beyond applicable legal rights and any warranty supplied by the manufacturer or distributor.

Warranty coverage normally does not include damage caused by misuse, accidents, liquid exposure, improper installation, unauthorised modification, neglect or normal wear.

19. Personal-care and hygiene products

For health, beauty, grooming, personal-care and hygiene products, customers must review the ingredients, specifications and instructions before use.

Stop using a product if irritation or an unexpected reaction occurs.

Product information on the website is provided for general shopping purposes and is not medical advice. Products should be used only as instructed by the manufacturer.

20. Electrical and electronic products

Electrical products must be used according to their instructions, voltage requirements and safety warnings.

The customer is responsible for:

Checking compatibility before use.
Using suitable plugs and power sources.
Following charging and installation instructions.
Keeping electrical products away from unsafe environments.
Not attempting unauthorised repairs or modifications.

WAHATY is not responsible for damage caused by misuse, incompatible voltage, improper installation or failure to follow safety instructions.

21. User reviews and submitted content

You may be permitted to submit reviews, photographs, feedback or other content.

By submitting content, you confirm that:

It reflects your genuine experience.
It is accurate to the best of your knowledge.
You own it or have permission to submit it.
It does not violate another person’s rights.
It does not contain unlawful, abusive or misleading material.
It does not include malicious software, spam or advertising.

You grant WAHATY a non-exclusive, worldwide, royalty-free permission to display, reproduce, edit and use submitted content for store, marketing and service-improvement purposes.

We may moderate or remove content that violates these Terms, but we are not required to publish every submission.

22. Prohibited use

You must not use the website:

For unlawful or fraudulent purposes.
To impersonate another person.
To submit false order, payment or account information.
To interfere with website security or operation.
To introduce viruses, malicious code or automated attacks.
To scrape, copy or harvest website data without permission.
To bypass order limits or promotional restrictions.
To make false refund, chargeback or damage claims.
To purchase products using stolen payment information.
To infringe intellectual-property or privacy rights.
To harass staff, delivery personnel or other users.
To resell website content, images or branding without permission.

We may restrict access or cancel related orders when these rules are violated.

23. Intellectual property

The website and its content—including branding, logos, graphics, layouts, banners, photographs, icons, text, videos and original design elements—are owned by or licensed to WAHATY.

You may use the website only for personal, non-commercial shopping purposes.

You may not, without written permission:

Copy or reproduce website content.
Use WAHATY branding for another business.
Modify or redistribute product photographs.
Create confusingly similar pages or advertisements.
Frame, mirror or commercially exploit the website.
Remove copyright, trademark or ownership notices.

Third-party trademarks remain the property of their respective owners.

24. Third-party services and links

The website may contain links to or integrations with third parties, including:

Payment providers.
Delivery companies.
Review platforms.
Social-media services.
Analytics providers.
Instalment-payment providers.

These services may have their own terms and privacy practices.

We are not responsible for third-party websites or services that we do not own or control. Accessing them is at your discretion.

25. Privacy

Our collection and use of personal information are governed by our Privacy Policy.

By using the website, you acknowledge that information may be processed as necessary to:

Manage accounts.
Process payments.
Fulfil orders.
Arrange delivery.
Prevent fraud.
Provide customer support.
Comply with legal obligations.
Improve website performance.

Please review the Privacy Policy before submitting personal information.

26. Website availability

We aim to keep the website available and functioning correctly, but uninterrupted access cannot be guaranteed.

The website may occasionally be unavailable because of:

Maintenance.
Software updates.
Hosting issues.
Payment-provider disruption.
Cybersecurity events.
Internet or telecommunications failures.
Events outside our reasonable control.

We may modify, suspend or discontinue website features where reasonably necessary.

27. Accuracy of website content

We may update or correct website content at any time.

Although we make reasonable efforts to provide current information, some content may temporarily contain:

Typographical errors.
Outdated availability information.
Incorrect specifications.
Technical display issues.
Pricing mistakes.

Please contact us when you notice a significant error affecting your order.

28. Disclaimer

To the fullest extent permitted by applicable law, the website and its general content are provided on an “as available” basis.

We do not guarantee that:

The website will always be uninterrupted or error-free.
Every product will remain available.
Website content will be suitable for every individual purpose.
Third-party services will always operate without interruption.

This section does not limit any mandatory product, refund, warranty or consumer rights.

29. Limitation of liability

To the fullest extent permitted by applicable law, WAHATY will not be responsible for indirect, incidental or consequential loss arising from the use of the website or products.

This may include loss caused by:

Unauthorised account use resulting from failure to secure login details.
Incorrect information provided by the customer.
Product misuse.
Incompatible installation.
Third-party service interruption.
Events outside our reasonable control.

Nothing in these Terms excludes liability that cannot legally be excluded, including mandatory consumer rights or liability arising from fraud or intentional misconduct.

30. Indemnification

To the extent permitted by law, you agree to compensate WAHATY for reasonable losses, claims or costs resulting directly from:

Your unlawful use of the website.
Your material breach of these Terms.
Fraudulent orders or payment activity.
Your infringement of another person’s rights.
Content you submit without proper permission.

This provision will not apply where the loss was caused by WAHATY’s own unlawful conduct.

31. Events beyond reasonable control

We will not be responsible for delay or failure caused by circumstances beyond our reasonable control, including:

Natural disasters.
Extreme weather.
Government restrictions.
Public emergencies.
Transport disruption.
Courier interruption.
Internet or telecommunications failure.
Supplier interruption.
Labour disputes.
Cyberattacks or system failures despite reasonable safeguards.

We will take reasonable steps to reduce the effect of such events and resume affected services when possible.

32. Suspension and termination

We may suspend or terminate access to the website when a user:

Violates these Terms.
Engages in fraudulent or abusive conduct.
Creates a security risk.
Misuses returns, refunds or promotions.
Uses unauthorised payment methods.
Attempts to disrupt the website.

Termination does not affect rights, payments or obligations that arose before termination.

33. Governing law

These Terms are governed by the applicable laws and regulations of the Kingdom of Saudi Arabia.

Any mandatory consumer protections available under Saudi Arabian law will continue to apply.

34. Complaints and dispute resolution

We encourage customers to contact us first so that we can review and resolve concerns fairly.

When contacting us, please include:

Your full name.
Your order number.
A clear description of the issue.
Any relevant photographs or supporting information.

Nothing in these Terms prevents a customer from using any complaint, regulatory or judicial process available under applicable law.

35. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be limited or removed only to the extent necessary.

The remaining provisions will continue in effect.

36. No waiver

If we do not immediately enforce a provision of these Terms, this does not mean that we have waived our right to enforce it later.

A waiver is valid only when clearly confirmed by us in writing.

37. Entire agreement

These Terms, together with our:

Privacy Policy.
Return and Refund Policy.
Shipping Policy.
Any product-specific or promotional terms.

form the agreement governing your use of the website and purchases from WAHATY.

38. Changes to these Terms

We may update these Terms to reflect changes in:

Our services.
Website features.
Payment or fulfilment processes.
Legal or regulatory requirements.
Security practices.

The latest version will be published on the website with its updated revision date.

Changes will apply from publication unless a different date is stated. Orders already accepted will normally remain subject to the terms applicable when the order was accepted.

39. Contact information

Questions about these Terms of Service may be sent to:

Email: support@wahaty.com